Contact Us

You can track your order status through the following methods:

1. Log into your Shimo account and check "My Orders"
2. Use the order number from your confirmation email on our "Order Tracking" page
3. Call our customer service at +1-888-Shimo with your order number

Shimo smart standing desks come with industry-leading warranty coverage:

• Motor and control system: 5-year warranty
• Frame structure: 10-year warranty
• Desktop surface: 3-year warranty
• Smart accessories: 2-year warranty

For detailed warranty terms, please refer to our Warranty Policy

Shimo standing desks feature modular design for easy installation. You can:

• Choose our professional installation service (free in select areas)
• Follow the installation manual included with your product
• Watch our installation video tutorials online

If you have any installation questions, please contact our customer service for support.

We accept multiple payment methods, including:

• Credit/Debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay / Google Pay
• Financing options (Affirm, Klarna)
• Bank transfer (for corporate orders)

For enterprise purchases, please contact our business team for additional payment options.

We offer a 30-day return policy for unused products in original packaging. Return process:

1. Log into your account and click "Request Return" in your order details
2. Fill out the return reason and submit your request
3. Our customer service team will contact you within 24 hours to arrange the return

Note: Custom products or installed/used products may not be eligible for the 30-day return policy. Please refer to our Return Policy for details.